Order Status:

Log into your account to check the status of your current order and any past orders.

Payment Options:

Rustic Feather accepts the following payment methods:

• Visa
• MasterCard
• American Express

Shipping Info:

Unless shipping is specified in order, orders addressed to continental U.S. are shipped UPS GROUND, free of charge, and take 7 to 21 business days to arrive. All Orders are usually filled within 24 to 72 hrs. Hawaii and Alaska orders are shipped via UPS 3 DAY AIR and are subject to additional shipping fees.

Returns:

Our prodcts are guaranteed to satisfy. If you are not happy with your purchase or need to return it for any reason, we will make arrangements to exchange, replace, or accept your return for a full refund on the original amount of the purchase price less shipping. All refunds will be issued back to the credit card used for the original purchase. Merchandise must be returned to us prepaid within 15 days of recieving your shipment, undamaged, and in its original packaging. An email must be sent to us before any return claim is granted. Buyer must also wait for our return packing slips to be sent via email before returning items. A 15% restocking fee may be required on certain items, custom orders, or damaged items. Buyer pays return shipping if items are undamaged. (If your shipment was damaged in transit do not return - See below.)

Shipping Damage & Product Problems:

After receiving your shipment be sure to open the box and inspect the merchandise before accepting and signing for delivery. If you discover upon inspection that the merchandise is damaged, simply refuse to accept the delivery, stating contents damaged upon inspection . Contact us and we will replace that item at no additional cost to you. If you do not immediately inspect your shipment for damage at the time of delivery, keep all packaging and email us within 3 days of arrival of the specific damage with supporting pictures. We will handle all correspondence with UPS and arrange for a replacement part to be shipped out to you. If an item is found damaged beyond repair we will initiate a damage claim with the shipping company and issue a refund for the purchase price of the product.

If original packaging is discarded before UPS inspects, or damaged items are shipped back to the factory by the customer without a Return Goods Authorization Form, the replacement claim that we made with the shipping compamy on behalf of the customer will be null and void. This will result in a denied claim with the shipping company, and replacement or refund will not be issued.

Warranty Replacement:

In the unlikely event that you receive defective merchandise Rustic Feather will, at its discression and expense, replace any parts that are found defective within 15 days of purchase. Rustic Feather must be notified by email with supporting pictures or proof of defect of the part or item claimed to be defective. If returning item for replacement or refund, merchandise must be accompanied by a return goods authorization number or it will be refused. All returned merchandise must be prepaid by the customer.

Sales Tax:

All orders shipped to addresses in the State of Wisconsin will be charged a sales tax of 5.0% of the total order.